The player from Nigeria had his account locked without reason and was accused of fraud following a $100 withdrawal. He asserted that he had passed verification prior to the account lock and claimed he had done nothing wrong. He said his account was blocked after he tried to log in, about one to two months after he started playing, and he had submitted his NIN for verification by email. He stated that he used sports betting only and no bonus was involved. We closed the complaint because we did not have sufficient expertise in sports-betting complaints.
Coincasino.com - Player's account has been closed.
Closed
Our verdict
Other
Amount: 243 USD₮
Coincasino.com
Safety Index 5.4 Below averageCase summary
Discussion
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1 week ago
they lock my for no reason and start accusing of fraud. just because i withdrawal 100 dollars . dey verify the account before locking it again . i did nothing wrong
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1 week ago
Important notice:
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If anything seems suspicious, contact us directly.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coincasino.com.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Which documents were you asked to submit during the verification process?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
how long : not too sure it should be a month or two
how do you learn that ir account was block: i try login to website and i saw it was blocked
which document where you asked to submit: my nin that is national identity document. it was submitted through email.
what game did you play to accumulate ur funds : sport betting
did achieve ur current balance with of bonus : no
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11 hours ago
Thank you for your reply, stevouc.
I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.
