Coincasino.com - Player's account has been closed.

I recently joined coincasino as the welcome bonus looks very generous 200% match.

I deposited nz160

I played it was up and down then I got lucky with pragmatic games

Although it was strange that all PLAYSON AND BGAMMING games were not available.

First submitted a withdrawal request for nz1200 then nz680

So I was very happy .. contacted support regarding KYC submission.

I have been playing for 3yrs player at alot of different casinos

I was pretty confident that I would pass KYC as I have withdrawn from different casinos.

However the following day .

Opened account Dec 4 .

Dec 5.my account was closed I was monitoring my withdrawal if its.goig to be processed .

I was on panicked mode. Account closed No chance in recouping my winnings .

Although I was able to communicate at live chat.

Although they put me through hell communicating via email.

Now they have closed my account as they believed I used a third party bank account. There is true but it was a joint account that I opened 20 yrs ago with my wife .

I sent bank statement which cleary shows my weekly salary is deposited.

I transfer the bulk of my salary to my wife .

As to control my spending.

The statement shows I deposit to numerous different casino.

30 to 50 .

Nothing big. NOTHING FRAUDULENT. on my behalf.

I have sent my marriage certificate. My wife photo ID my driver licence.

At the.end they said I'm have broken the rules .

Maybe so but I have given proof that there is nothing fraudulent in my part.

As was in good faith.

Regards

Christian G.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Do you have any documents from your bank showing that the account used for depositing money into this casino is a joint account between you and your wife? Are you the official co-owner of this bank account, meaning your name is listed on the bank statements or any other official documents?
• Does your wife also have an account at this casino?
• Could you please forward me the email you received from the casino after your account was blocked? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika