The player from the Netherlands reports issues with depositing money to the casino, stating that they initially accepted deposits from a joint account before later charging her back and claiming it was against policy.
Coincasino.com - Player experiences deposit problems with the casino.
Opened
Current status
Waiting for player to reply
5d 9h 57m 48s
Coincasino.com
Safety Index:Below averageCase summary
Discussion
Public
Public
3 days ago
Translation
They're scammers. They first make you deposit from a joint account, which works fine for a while, and then they charge you back, saying it's impossible, that you were warned, and you won't get your money back. A truly untrustworthy scam site. If you use live chat, they only want to close it when things get difficult. Truly disgusting...
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coincasino.com.
Please allow me to ask you a few questions so I can better understand the situation.
- Was your deposit returned to your joint account? Is there any evidence that the casino withheld the amount you deposited?
- Could you please share any transaction confirmation of your deposit to the casino, with the status visible?
- Could you please confirm your previous issue https://casino.guru/complaints/coincasino-com-player-s-withdrawal-is-restricted didn't result in loss of funds?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
