CoinBets777 Casino - Player claims that payment has been delayed.

I made my withdrawal request for $500 on 5/12/25 since I’ve been told everything from it’s done ,it’s with prosessing,it’s in the finance department to someone claiming they did escalate it I have over 15000 in my account and just want to get it into my acc I’ve given my bitcoin adress multiple times but now there absolutely no getting threw to them iv tried live chat which I tell them the issue then just ignore me same with email

iv even had someone msg them while

to me they spoke about the issue explained what has happend then asked me to log on and ask for a specific someone that was working then ghosted us both

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Dear Harryjohn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Harryjohn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Sorry I was locked out of this account and made another and submitted a claim on that so I withdraw this

Hello Harryjohn,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Harryjohn, could you please confirm whether you currently have access to your account?

Dear Harryjohn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I do still have access to the account

Dear Harryjohn, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

no I haven’t made any success withdrawals from here yet

yea everything is complete

I don’t have any corospondence with them as I can’t get transcripts

Dear Harryjohn,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

thankyou what sort of a timeframe are we looking at before a possible result?

Hello Harryjohn,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

At this time, I’m unable to provide an exact timeframe for resolving your complaint, as it depends on whether the casino responds and cooperates with us. Please note that the typical response timeframe for all parties is up to seven (7) days. Rest assured, I will do my best to assist and resolve the issue as quickly as possible.

I would like to request the presence of a representative from the casino in this conversation.

Dear CoinBets777 Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harryjohn,

I am communicating with the casino outside of this thread. I will notify you, when I receive any updates.

Thank you for your patience.

Awesome and how Is it looking

Dear Harryjohn,

I’m sorry to bring you disappointing news regarding your complaint. I have tried to contact the casino repeatedly but, unfortunately, without success. I did receive one response from a representative stating they would look into the matter and inform me of the outcome; however, since then, there has been no further communication.

At this point, there is unfortunately not much that can be achieved without cooperation from the casino’s side. As the casino operates without a valid license, there is no gaming authority we can escalate this matter to.

For these reasons, I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory outcome for you. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to reconsider their approach. Should the casino decide to respond in the future, we will reopen the complaint and notify you immediately by email. Of course, if you notice any new developments on your side, please let us know and we can reassess the case.

I can only recommend choosing casinos carefully in the future based on their reviews and ratings to help avoid similar situations.

I sincerely apologize that we could not be of more assistance on this occasion.

Best regards,

Lucia S