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HomeComplaintsClub Rbet Casino - Player’s account has been closed.

Club Rbet Casino - Player’s account has been closed.

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Waiting for Casino Guru to reply

6d 19h 48m 45s

Club Rbet Casino
Safety Index:Fresh casino

Case summary

The player from Chile has his account disabled just hours after depositing 500,000 and playing a bonus game, resulting in the potential loss of his winnings. The casino claims potential duplicate accounts and unusual activity, which he denies, stating that he has followed all terms and conditions and provided proof of identity.

Public
Public
13 hours ago
esTranslationgb

I made a deposit of 500,000 and was updating, nothing about finishing a bonus that I accepted and I was going to keep the amount of 1,000,000 in profits

But the damn casino disabled my account just hours after I registered. I'm very careful because there are so many scam casinos like this one called CLUBRBET, so I took the precaution of registering from my personal computer. Before making a deposit, I thoroughly checked my account and asked the chat if everything was in order. They replied that everything was fine and that I wouldn't have any problem withdrawing. So I trusted this lousy casino and deposited 500,000 and played a bonus game. I was more than halfway to my goal when the bastards disabled my account without warning or consent, right in the middle of a game. They're keeping my deposit and the winnings I was going to make. They sent me an email saying the account might be a duplicate, which is a lie, because I've never registered at this casino before. I've only registered at two other casinos, and this was the third. They told me I might be involved in some unusual activity, which is also a lie, since their casino has its own terms and conditions, and I've read them. I fulfilled all the requirements, even without taking advantage of a bonus like some people do elsewhere. They told me it might be someone else impersonating me, which is also a lie because I sent them a selfie holding my ID to prove its authenticity. So I didn't break any rules; everything has been completely transparent, and they're acting in bad faith.

People, please don't register at the CLUBRBET casino because they'll block you as soon as you win a little....

Automatic translation:
Public
Public
5 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
  • Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila


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Waiting for approval
4 hours ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
4 hours ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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