Club Rbet Casino - Player’s account has been closed.

I made a deposit of 500,000 and was updating, nothing about finishing a bonus that I accepted and I was going to keep the amount of 1,000,000 in profits

But the damn casino disabled my account just hours after I registered. I'm very careful because there are so many scam casinos like this one called CLUBRBET, so I took the precaution of registering from my personal computer. Before making a deposit, I thoroughly checked my account and asked the chat if everything was in order. They replied that everything was fine and that I wouldn't have any problem withdrawing. So I trusted this lousy casino and deposited 500,000 and played a bonus game. I was more than halfway to my goal when the bastards disabled my account without warning or consent, right in the middle of a game. They're keeping my deposit and the winnings I was going to make. They sent me an email saying the account might be a duplicate, which is a lie, because I've never registered at this casino before. I've only registered at two other casinos, and this was the third. They told me I might be involved in some unusual activity, which is also a lie, since their casino has its own terms and conditions, and I've read them. I fulfilled all the requirements, even without taking advantage of a bonus like some people do elsewhere. They told me it might be someone else impersonating me, which is also a lie because I sent them a selfie holding my ID to prove its authenticity. So I didn't break any rules; everything has been completely transparent, and they're acting in bad faith.

People, please don't register at the CLUBRBET casino because they'll block you as soon as you win a little....

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

There's no way anyone could be using the same IP address because I live alone, it was from my personal computer, and the VPN hasn't been altered at all. I'm very familiar with the terms and conditions of most casinos, and I know those things are prohibited, so I don't understand this casino's stupid block.

I can't send you the conversation because my account was disabled and I can't access the chat to send a transcript of the conversation I had with the agent, and the emails I've sent haven't been answered.

Dear Player, thank you for your response. Could you please send me a link or a screenshot of the bonus you activated and played with? Additionally, what types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?

Thank you very much in advance for your reply.

I can't send you a link or screenshot because my account was blocked and my deposit wasn't refunded. I can't do anything because I'm completely helpless with this casino and its bad practices. I was using the bonus I played on several games to try and unlock it. Honestly, this casino is fraudulent. Just now, on another forum, a guy was scammed out of a lot of money immediately after registering; they blocked his account without explanation. The same thing happened to me, and the worst part is they don't have a refund policy for deposits. Most casinos offer that, but this one keeps everything and doesn't care if you even managed to play with your deposit.

Dear Player, I kindly request that you forward the email in which the casino accused you of having duplicate accounts. Additionally, could you please send me all the documents you provided to the casino for verification? You may send this information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Dear Sir/Madam, I have no other email address besides this one, and so you can see for yourselves, they didn't give me any proof of what the other registered email address might be. They didn't give it to me because they don't have it. I would love to send you the conversation between the agent and me so you can see that they aren't giving me any explanations, but they blocked me and I can't retrieve the conversations as evidence. My email registered with that casino is the same one I use here at CasinoGuru.

Ya le envié los documentos al correo en la cual verifique mi cuenta

I already sent the documents I used to verify my account at that casino to the email address they gave me.

Dear Player,

Thank you for your response. I would greatly appreciate it if you could clarify the specific date on which you made the deposit of 500,000 CLP into your account. Additionally, if possible, could you please share any receipts related to this deposit or your bank statement for the relevant period? Thank you in advance for your cooperation.

The deposit was made on March 5th

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Ruben3832,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I have attempted to contact the casino multiple times, but unfortunately I have not received any response. Without cooperation from their side, there is very little more we can do.

I will now mark the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. However, please note that unresolved complaints negatively affect the casino’s rating on our website, which may eventually encourage them to improve their approach. If the casino decides to respond at any point, we will reopen the complaint and notify you by email.

Since the casino does not display a license badge in the footer of its website, I recommend trying to reach out to the Anjouan Gaming Authority using their contact form at:

https://anjouangaming.com/contact/

Even though this page is not specifically designed for dispute submissions, regulators often have additional tools and authority to assist players in such cases, and it is still worth contacting them.

For general guidance on how to communicate effectively with regulators, you may find useful information here:

https://casino.guru/submitting-complaints-to-regulators

If you need help preparing your message or receive a response from the authority, please feel free to email me at barbora.p@casino.guru. I am truly sorry that we could not achieve a more favorable resolution this time.

Best regards,

Barbora