The player from Germany has been waiting over a month for a €250 withdrawal after successfully verifying her account and depositing €20 in May 2026. Despite multiple contacts with BetCleo for updates, she has received only generic responses without any resolution or explanation for the delay.
Cleobetra Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 19h 19m 44s
Cleobetra Casino
Safety Index 6.8 Above averageCase summary
Discussion
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Public
2 days ago
Translation
In May 2026, I made a €20 deposit and successfully verified my account by providing all required documents. My ID verification was accepted, and the casino confirmed that my documents were in order.
A few days after my deposit and account were verified, I requested a withdrawal of €250.
I've been waiting for over a month since then.
During this time, I contacted BetCleo numerous times via email and live chat. Unfortunately, I only received generic responses such as:
"We apologize for the delay"
"Your case has been considered a priority"
"As soon as we receive an update, we will contact you."
Despite these repeated assurances, I have not received payment, an estimated completion date, or an explanation for the delay.
The casino never informed me that I had violated any rules or requested any additional documentation. They simply continued to delay my withdrawal without providing any meaningful information.
I have been trying to resolve this matter directly with the casino for over a month without success.
I childishly ask Casino Guru to help me resolve this dispute and get my legitimate payout paid.
Thank you very much for your help.
Sincerely,
Agnieszka
Automatic translation:
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4 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Could you please specify what types of games you played to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of it.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
