Claps Casino - Player's access to game providers is blocked.

I am filing this complaint against Claps Casino due to ongoing technical issues (Ticket ID: ZC20PW). For over a week, I have been blocked from accessing certain game providers, and my mission points have not been credited to my account.

I sent a formal notice and granted them a 10-hour deadline to resolve the matter, but their response was vague and failed to provide any solution or timeline. I am requesting the restoration of provider access, the manual credit of my missing points, and compensation for the loss of service and inconvenience.

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Dear Madridista12,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’ve experienced.

To help us better understand the situation and assist you more effectively, could you please clarify the following:

• Did this issue occur only once?
• Which specific game providers are you currently unable to access?
• Do you have any video recordings or screenshots of the incident?
• Have you received any written communication from Claps Casino regarding these technical issues?

Thank you in advance for your response.

Best regards,

Petra