Cipherwins Casino - Player's winnings have been confiscated.

Hello,

today my balance on Cipherwins (I couldn't find it in the selection on top but it is the same company) got deleted without any reason. They claim that i have used VPN and breached many other terms and conditions, which i obviously didn't do. I have noticed that this Famagousta B.V.company is notorious for stealing customer funds.

It is important to know that they deleted the winnings of my sports bet, which was real balance and no bonus money. They just voided my bet after it has already won, which probably has to be illegal or at least breach some gaming guidelines.

At the bottom, there is the email that they have sent to me after they deleted my funds and also a screenshot of the bet that they voided after it has won.

My account was also fully verified and for sure didn't breach any terms and conditions.

I hope that maybe if a complaint manager contacts them it could get resolved. Thank you for your help in advance.

Kind regards,

J**** B******

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Has your focus been exclusively on sports betting?  
• Have you had any successful withdrawals with this casino?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you so much for the quick response! I just also sent an email to you with the cipherwin support responses.

I was playing only sports betting on this site and I only did 2 bets in total of which one of them won and the other lost. Then afterwards when i tried to cashout the winnings of the bet that has won got deducted and only my initial 100€ balance that I deposited is now left in my account.

This in the picture is the bet that has won and my account was already fully verified. This was my first withdrawal attempt and they instantly deleted my winnings after that.

Kind regards,

J****** B*****

Hello,

thank you for your message and email.

As you may know, our forum Casino.Guru specializes in handling complaints related specifically to online casinos. I truly understand how frustrating this situation must be for you. However, since your documents have been fully verified and the issue appears to concern sports betting, we unfortunately do not have the necessary insight or jurisdiction to assist with this type of case.

For this reason, I will be forced to reject your complaint, as it falls outside the scope of what we’re able to handle.

Thank you very much for your understanding.

Best regards,

Katarina