The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had advised the player to wait 14 days for the withdrawal to be processed, but after this period, the player did not respond to further inquiries. As a result, the complaint was rejected due to a lack of communication, and the player had the option to reopen the complaint in the future.
Chipstars Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €2,500
Chipstars Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Been waiting for over 5 days for withdrawal, I’m supposed to be VIP and VIP is 24 hour processing time. I’ve been told multiple excuses which I have screen shot, casino is now untrustworthy!
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7 months ago
Dear Drewone,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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7 months ago
Dear Drewone,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
