Chipstars Casino - Player claims that payment has been delayed.

Hi

I’ve been waiting for a whole week for my withdrawal, I was promised last Friday that I would be getting my withdrawal process to my crypto wallet, this never happened, I keep getting an excuse after excuse, they are constantly delaying payments and have got worse overtime. I’m owed €2900 and I have €6200 in my account as well, which I haven’t attempted to withdraw yet. I have many screenshots if you require them of my winnings and of the conversation in chat with the agents.

Please can you help because this is constantly happening now

Many thanks

andrew

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Ok I will wait another 7 days

Hi, please can you intervene as soon as possible? I’ve been waiting for over two weeks now, most people have been paid except for me!! I feel so stressed!!

Chip stars agents told me to reduce my withdraw from €2900 to €2500 and that my withdrawal would be processed yesterday, I have evidence in a screenshot!

Please help they have now declined my payment for no reason, I’ve been waiting nearly 3 weeks!!

Please see screenshots

they are lying to me, they’ve put the money back in my account at Chipstars

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I still haven’t received my money,! Please see the screenshots above what they have been doing

Dear Chipstars Casino, thank you for the information provided.

Dear player, could you please confirm if you have received the money? Can we consider this case resolved?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player, when exactly did you request the €2,400 withdrawal? Also, how long did it take for you to receive the previous payment — from the time you requested it to when it arrived?

It appears that this issue may have been resolved again, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.