ChillBet Casino - Player’s withdrawal is delayed.

I deposited 100 to play, but I didn't reach the 530.00 peso limit and I want to withdraw, but they won't give me my money. It just took a while, it says two hours.

Every time I try to withdraw, more than 24 hours have passed and they haven't returned my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information shared via email.

Did the casino process your payout since your last reply?

If the issue persists, contact the casino support and share your communication with me.

Thanks in advance for your reply.

Dear Neni14.13.o093247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.