The player from Mexico deposited 100 pesos to play but wants to withdraw 530 pesos. Despite multiple attempts, her withdrawal has been delayed for over 24 hours.
ChillBet Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
4d 16h 32m 36s
ChillBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
I deposited 100 to play, but I didn't reach the 530.00 peso limit and I want to withdraw, but they won't give me my money. It just took a while, it says two hours.
Every time I try to withdraw, more than 24 hours have passed and they haven't returned my money.
Automatic translation:
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
