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I deposited 100 to play, but I didn't reach the 530.00 peso limit and I want to withdraw, but they won't give me my money. It just took a while, it says two hours.

Every time I try to withdraw, more than 24 hours have passed and they haven't returned my money.

Deposite 100 para poder jugar y no llege a la cantidad de 530.00 pesos y quiero retirar y no me dan mi dinero acaba rato sale que dos horas

Cada de que quiero retirar ya pasaron mas de 24 horas y no me regresan mi dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas