The player from Mexico encountered issues while trying to withdraw funds, as the casino repeatedly asked him to validate his email, despite it already being validated during registration. He found it suspicious that such validations were not required when making a deposit. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player despite multiple inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
ChillBet Casino - Player faces repeated email validation requests.
Closed
Our verdict
Player stopped responding
Amount: Mex$500
ChillBet Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
I try to withdraw, and it says I need to validate my email. But it's already validated since I registered. I validate my email again, and when I try to withdraw again, the same thing appears: "Please validate your email." It seems they're scammers. Why don't they ask me to validate anything when I deposit?
Automatic translation:
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2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ChillBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please specify when you registered at the casino and verified your email address?
- Do you have any screenshots of the email confirmation of the completed verification?
- Could you please share a screenshot of the current issue that occurs when the system requires you to validate your email again?
- Do you receive any new verification links?
- Have you tried to contact the casino support to find a solution?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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1 month ago
Dear Perrolokko,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
