ChillBet Casino - Pelaaja saa toistuvia sähköpostiosoitteen vahvistuspyyntöjä.

I try to withdraw, and it says I need to validate my email. But it's already validated since I registered. I validate my email again, and when I try to withdraw again, the same thing appears: "Please validate your email." It seems they're scammers. Why don't they ask me to validate anything when I deposit?

Intento retirar, y aparece que tengo que validar mi correo. Pero ya está validado desde que me registre. Vuelvo a validar el correo y al intentar retirar de nuevo aparece lo mismo "validar el correo ". Tal parece que son estafadores. Por qué al depositar no piden validar nada.

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ChillBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify when you registered at the casino and verified your email address?
• Do you have any screenshots of the email confirmation of the completed verification?
• Could you please share a screenshot of the current issue that occurs when the system requires you to validate your email again?
• Do you receive any new verification links?
• Have you tried to contact the casino support to find a solution?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear Perrolokko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru