Chexx Casino - Player's withdrawal is delayed.

hi, they are delaying my payment while they sort out some problem, but the biggest problem is that I have deposited $700+ and want to withdraw $557, less than my total deposit. That is, they don 't keep my winnings , but they keep my money directly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jackeylove322,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please confirm that you have passed the KYC verification?
• Have you made any successful withdrawals before?
• What do you mean by 'delaying payment while sorting out some problem?'

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hi, I don't have any active bonuses that prevent funds from being withdrawn. My total deposit to the site is $799, and I'm trying to withdraw $557, I've never withdrawn before. That is, I'm still down by $242, and my deposit funds are on the site, not the money I won. I want to get them back, but tech support said they would freeze them until they investigate, which means they took My money interest-free without my permission, which is called theft in my country.

That's what they always tell me when I write To them In a chat, I believe that these are scammers who steal money From ordinary people, no site has the right to confiscate deposit funds, only to impose sanctions on the winning Money.

Hi, it's been 5 days and no news?

To move this forward, I need a clearer overview of the timeline and the events leading up to the issue. Please provide the following details so we can better understand your case:

• The date you registered your casino account.

• The dates and amounts of all deposits you made.

• The date when you submitted your $557 withdrawal request.

• The current status of the withdrawal in your casino account (pending, processed, or something else). If possible, please upload a screenshot of your withdrawal history directly to this thread.

Additionally, please share your communication with the casino about this withdrawal, including your conversation with tech support when they informed you that your balance would be frozen during their investigation. You may send the emails or chat transcripts to my email at jean.s@casino.guru or upload screenshots here.

This information will help clarify the situation and allow us to proceed more effectively.

Dear Jackeylove322,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru