Cherry Wins Casino - Player’s account has been closed unjustly.

On Friday 20/03 I made my second deposit of £59.00 to Cherrywins using my PayPal account- I won £2,350.00 off of this which I tried to withdraw, the same day i received a email stating I needed to verify my account which I had no issue with, I was asked for a passport photo, me holding my passport photo, a PayPal pdf showing the deposits to them, proof of address.

all was provided sufficiently on the Saturday, today I had woken to an email stating my account is being permanently closed AND my withdrawal money is being forfeited due to "third party payment method" which is in fact incorrect, the PDF FILE CLEARLY shows my 2 deposits £59 & £50 going out to them with the transaction ID WITH MY name & ADDRESS on the statment!!! When I went to live chat and address the issue that they have made a mistake I was told 'I will esculate it for you but I don't know when you will hear back' that was a reply I'd received after asking their complaints procedure as this is an unfair account closure and FALSE ALLEGATIONS.

i now have to go through the rubbish complaining and going through the procedure when it didn't have to be this way!!!

please avoid them because they are breaching their license.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you already provided all the required documents?
• Could you please provide any proof that you are the owner of the bank account?
• Has the casino provided any specific details regarding deposits that supposedly originate from third-party accounts?

If there is any other relevant communication between you and the casino, please forward it to attila.g@casino.guru together with proof of the bank account ownership. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Attila