ChalkWins Casino - Player's refund is delayed after self-exclusion.

Hi ,

Unfortunately I gambled at this site. I had previously blocked myself from there other site . Self exclusion.

I reached out and was sent an email saying I would be refunded my deposits. I have confirmation of this email but have yet to receive this payment.

Any help would be very much appreciated.

Thank you ,

Robert ****

Dear BANE1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ChalkWins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support, and what did you discuss?
• Was your account verified?
• Which payment method have you used for deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi , Tomas.

Thank you for getting back to me

I have received one deposit back since I wrote the email to Casino Guru. This was for 120 euro. My first deposit

They said it will take 3-5 working days to receive the other deposits.

The night I gambled I made a lot of deposits but it shows most of them went to different vendors.

However, as I have received one payment and an email confirming I will receive the rest.

I am happy with that . I should have the rest no later than this Wednesday

Hi again,

Unfortunately the funds never came through. I only received 120 returned to me .

Below is another email from casino

Dear Robert

Thank you for contacting us.

We can confirm that the full amount of your deposits has been refunded to you.

Kindly be advised that you will receive the deposits separately via the same method you deposited with.

Please allow 3-5 working days for the funds to be visible.

We remain at your disposal.

Kind Regards,

Robert

Customer Support Team

Anymore help would be great . Thank you , Robert

Hello,

As of 15/4/25 today . I have received more funds . I am happy this was resolved. Thank you for your help

Dear BANE1989,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru