Celsius Casino - Player's withdrawals are repeatedly rejected.

Systematic withdrawal rejections via SEPA and Crypto without justification - Celsius Casino

Hello Casino Guru Team,

I am submitting this complaint against Celsius Casino regarding the repeated and systematic rejection of my withdrawal requests, involving a total balance of €803.87.

* Rejection History: I have attempted to withdraw my funds multiple times using both cryptocurrency options and SEPA bank transfers. Every single attempt has been marked as "Rejected" shortly after submission without a clear explanation in the transaction details.

* Support Instructions: I contacted Live Support, and agent "Celsius Support#2" instructed me to try again via SEPA ("Hello! try again with SEPA").

* Failed SEPA Attempt: Following the agent's explicit instructions, I placed a new SEPA withdrawal request. Although the transaction initially showed as "In progress" / "Pending", it was once again rejected 24 hours later, and the funds were returned to my casino account balance.

* Restricted Payout Options: When attempting to pivot to a Crypto withdrawal (LTC/USDT), the casino interface restricts payout methods strictly to Fiat options (SEPA/Card) because the account balance is held in EUR, while systematically failing to process SEPA transfers.

* Current Status: My account balance (€803.87) remains untouched while the casino continues to block all payout channels without requesting specific KYC documentation or explaining the technical issue.

I am attaching all supporting evidence, including screenshots of the transaction history with rejected IDs, the chat transcript with support, and the cashier interface limiting withdrawal options. I kindly request Casino Guru's mediation to help me receive my legitimate funds.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila