Celsius Casino - Player's withdrawal has been blocked.

Subject: Unjustified withdrawal refusal and blocked live chat — 2 359,55 €

​Hello,

​I am requesting your assistance regarding a blocked withdrawal on Celsius Casino.

​Summary of the situation:

​Balance: €2,359.55 (fully legitimate, no active bonus).

​Account status: Fully verified KYC (identity & proof of address approved via email confirmation).

​Issue: My withdrawal requests are systematically rejected or failing. Furthermore, my access to the live support chat has been restricted with the message "Support is not accessible for you".

​Attempts to resolve: I sent a formal email to customer support and opened a Discord ticket, but the ticket was closed without any resolution or explanation, and my emails remain unanswered.

​I have attached all necessary evidence (KYC approval email, account verification status, withdrawal history showing rejections, balance screenshot, and the live chat block screenshot).

​I kindly ask Celsius Casino to process my withdrawal of €2,359.55.

​Thank you for your help.

Hello Karla,

​Thank you for taking on my complaint. I confirm that all details in the summary are correct and that all requested proofs have been uploaded.

​I remain at your disposal if you need any additional information or screenshots.

​Best regards.

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Dear Slenderman,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• How did you accumulate the balance of €2,359.55? Which games did you play?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.