The player from Romania faced a problem with the casino as his account was blocked after he attempted to withdraw his winnings. He sought access to his funds. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player to inquiries and reminders, which resulted in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Celsius Casino - Player's account has been closed after winnings.
Closed
Our verdict
Player stopped responding
Amount: €2,000
Celsius Casino
Safety Index:Very lowCase summary
Discussion
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10 months ago
Hello. I played in them and when i got a win and tryed to withdraw they block my account and dont want to give my winnings.
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10 months ago
Dear Al1nu7zu01,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Flagman Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please provide the exact date your registration at this casino?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you passed the KYC verification at this casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Dear Al1nu7zu01,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
