The player from Denmark reports that his account at Celsius Casino was blocked when he attempted to withdraw his winnings, with the casino falsely claiming he has multiple accounts. After the account was blocked, communication with support stopped entirely, leading him to suspect unfair practices designed to avoid paying out winnings.
Celsius Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
5d 19h 22m 50s
Celsius Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Dear lucashoegh,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
