The player from France wished to permanently ban himself from the casino but had no way to contact support for assistance at that time. The Complaints Team facilitated communication and confirmed that the player's issue had been resolved, allowing him to proceed with his self-exclusion request. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.
Celsius Casino - Player is trying to self-exclude but has no support.
Resolved
Our verdict
Case closed
Amount: ??
Celsius Casino
Safety Index:Very lowCase summary
Discussion
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2 weeks ago
Translation
I no longer have any way to contact support and I want to permanently ban myself from the casino.
Automatic translation:
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2 weeks ago
Important notice:
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2 weeks ago
Dear gxKael59,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Celsius Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please state the reason for your self-exclusion request?
- Could you explain why you are unable to contact casino support directly?
- Have you been KYC verified, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 week ago
Dear gxKael59,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear gxKael59,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
