Cazeus Casino - Player seeks help about refund issue.

Me gustaria contactar con uno de vuestros moderadores ya que no he llegado a un acuerdo con el casino cazeus mediante varios emails para un problema de devolucion despues de avisarle de mi problema de vulnerabilidad ante el juego y trastorno por juego patologico demostrado con informe psiquiatrico hicieron caso omiso y abusaron de mis depositos. Ponganse en contacto conmigo via email por favor

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Dear Franciscojesusrod,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika