CatCasino - Player is unable to exclude or block the casino account.

Hi my probleb this casino is they dont block ky account no exclusion so i often choose casino where to pkay on you guru rating and theres is much casinos i have to disspointef ? If example cat casino dont have opportnunity to block casino or exclusion how the rating be high?

Dear reigam84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understand correctly that you are concerned about responsible gambling practices and self-exclusion options.

Could you please clarify why you believe the casino doesn't have the option to apply self-exclusion? I checked the General T&Cs and I see clearly that there is information about self-exclusion. Please see here:

35. RESPONSIBLE GAMING/GAMBLING

35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting [email protected].

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Thank you very much in advance for your reply.

Best regards,

Kristina

Becuse i asked them to block my account and they havent done it i send you screen shot to

I dont know how to send here

According to the internal regulations of the casino, the chat operator at the request of blocking the account must clarify the reason for the desire to block the account, then already try to solve the difficulty that you had. At the moment we reviewed the decision to block the account, your account is blocked at your request. we apologize for the inconvenience.

Hello everyone,

Thank you both for your replies.

reigam84, can we now consider this case resolved?

Dear reigam84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.