CasX Casino - Player reports account closure and fraud.

Hello Casino guru , i am writing about this scammer casino "CASX" They are literally fraudulent and scammer casino , they allow you to deposit via crypto - USDT and then they accuse you of cheating playing regular slot , i litetally played their offered slot game - PIGGY TAP with 0.01 usd bet and then i got warning and error from game that i am hacking ? I was just playing autoplay this game , I had no idea something was wrong with it , now they accuse me of manipulating game , what the F i can manipulate with my regular phone , its not my fault they have game that is not fixed from their side.

I suggest nobody to make account on CASX , communication is so poor and they will just ban you and take all your money.

THEY ARE SCAMMERS BEING PROMOTED HERE. BE AWARE.

Dear MEGIJAG,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CasX Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you taken a screenshot of the warning and error you received?
• Could you please explain how much you deposited and how much you wagered in the casino playing the game?
• Since when have you been a player in the casino?
• Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MEGIJAG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1) Have you taken a screenshot of the warning and error you received?

Answer 1) Yes i have screenshot from casino CASX where they on Telegram warned me.

2) Could you please explain how much you deposited and how much you wagered in the casino playing the game?

Answer 2) I deposited excatly 10 USDT and maybe wagered like 15 usdt in that game when i recived game error and warning from this scam casino.

3) Since when have you been a player in the casino?

Answer 3) I am player since 2nd of June in that casino.

Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Answer 4 ) Yes i will add all screenshots here.

Thank you very much, MEGIJAG, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear MEGIJAG,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear MEGIJAG,

I am very sorry about the situation, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website.

If you have any questions or need further assistance, please let me know.

Best regards, Jozef

jozef.k@casino.guru