The player from Spain reports that the casino has violated its own terms and conditions, particularly regarding self-exclusion and eligible residency. He requests an immediate refund for the deposits made between January 23rd and 25th.
Casper Bets Casino - Player requests refund due to policy violation.
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5d 21h 16m 14s
Casper Bets Casino
Safety Index:Below averageCase summary
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4 days ago
Translation
They violated their own terms and conditions. I request an immediate refund of the deposits made between January 23rd and 25th.
2.4.4. You are not a resident in Curacao, France, Iran, Iraq, the Netherlands, North Korea, Singapore, Spain, St.
Maarten, Statia, the USA, or the USA dependencies, Ukraine.
It also has other affiliated casinos that, although requesting self-exclusion, allow you to operate in others.
Automatic translation:
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yesterday
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yesterday
Dear Jcvs21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of funds from the casino and the casino's terms and conditions.
Regarding your self-exclusion request submitted to affiliated casinos, please note that self-exclusion from one casino does not automatically apply to other casinos. Each casino operates independently, and you must request self-exclusion separately with each individual casino.
To further clarify your situation and assist you better, could you please provide answers to the following questions?
- Can you specify the exact issue you encountered when attempting to deposit money?
- Have you already contacted the casino's customer support regarding this matter?
- Do you have any documentation or screenshots that support your claim regarding a violation of their terms and conditions?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
