Casoola Casino - Player's withdrawal is delayed and account is closed.

I registered at Casoola Casino as a player from Switzerland and deposited my own money. I did not use any bonus, free spins, promotional offer, or any other incentive. All gameplay was conducted with real money and under normal casino conditions.

My intention was simple: to test casinos that receive positive recommendations and ratings from Casino Guru. To avoid any possibility of triggering bonus-related disputes, I deliberately played without bonuses and played various different games.

After requesting a withdrawal, my experience became alarming. My withdrawal was cancelled, my account access was effectively removed, and all meaningful communication stopped. Emails have gone unanswered, and customer support has been unable or unwilling to provide any explanation regarding my funds.

What makes this case particularly troubling is that Casoola Casino appears to operate in an almost identical manner to Mr. Panther Casino. The websites look remarkably similar, the customer support structure appears identical, and the handling of player issues follows the same pattern.

In my case, both casinos produced an astonishingly similar outcome: withdrawals were cancelled and account access problems occurred at virtually the same time. In fact, both casinos cancelled my withdrawal requests and effectively blocked my access within the same minute. This is not something I would expect from two supposedly independent operators and should immediately raise concerns about the operational practices behind these casinos.

As a player, I specifically selected these casinos because they were presented as reputable options on Casino Guru. Instead, my experience suggests the exact opposite.

The facts are straightforward:

* I deposited and played with my own money.

* I did not use any bonuses.

* I played different games under normal conditions.

* I requested a legitimate withdrawal.

* My withdrawal was cancelled.

* My account became inaccessible.

* My attempts to contact the casino have been ignored.

* No satisfactory explanation has been provided.

At this point, I believe Casino Guru should carefully investigate not only this individual complaint but also the apparent connection between Casoola Casino and Mr. Panther Casino. When multiple casinos displaying the same characteristics produce the same result for the same player at virtually the same time, this should be treated as a serious warning sign rather than an isolated incident.

I must also express my disappointment that casinos exhibiting such behavior continue to receive positive exposure and recommendations. I specifically chose these casinos because of the trust created by their Casino Guru ratings. If the result of following those recommendations is that a player's withdrawal is cancelled, their account becomes inaccessible, and communication suddenly stops, then those recommendations deserve closer scrutiny.

This is not a complaint about bonus abuse, verification delays, or misunderstanding of terms and conditions. I deposited my own money, played with real funds, used no bonuses, complied with the rules as far as I was informed, and simply requested payment of my balance. Instead of receiving my funds, I was met with cancelled withdrawals and silence.

If necessary, I am willing to submit evidence showing that both casinos acted against my accounts within the same timeframe, including withdrawal cancellations and account restrictions occurring almost simultaneously. This further strengthens my concern that these cases are connected rather than isolated incidents.

I strongly urge Casino Guru to investigate this matter, contact the casino, and reassess whether operators displaying these practices should continue to be recommended to players. Other players should not be exposed to the risk of depositing real money into casinos that may later refuse communication and prevent access to legitimately won funds.

I am prepared to provide deposit records, withdrawal requests, screenshots, emails, and any additional evidence necessary to support this complaint.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you received any explanation from the casino as to why your account was blocked?

I would also like to clarify that it is not unusual for multiple online casinos to be operated by the same owner. Therefore, similarities between casinos do not automatically indicate any wrongdoing.

Please note that we can only investigate complaints against a single casino within one complaint thread. Any concerns regarding another casino would need to be addressed in a separate complaint submitted against that specific operator.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila