The player from Ontario is facing a delayed withdrawal of $400 CAD from Casoola Casino, which has been stuck in “Under Review” since May 20, 2026. She has attempted to reach customer support but cannot contact the complaints department due to an invalid email address, leading to her concerns about the unresolved status of her funds.
Casoola Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 22h 29m 52s
Casoola Casino
Safety Index 5.6 Below averageCase summary
Discussion
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Public
20 hours ago
I would like to file a complaint against Casoola Casino regarding my delayed withdrawal and lack of proper customer support.
On May 20, 2026, I requested a withdrawal of $400 CAD via Interac e-Transfer. Since then, the withdrawal has remained stuck in "Under Review" status and I have not received my money.
Transaction ID:
[redacted]
This is my first withdrawal with the casino. I have waited patiently and fully cooperated, however the casino keeps delaying the payment without providing a clear explanation or timeframe.
I attempted to contact the casino support and complaints department, but the complaints email address provided by the casino does not work. My email could not be delivered because the domain/address appears invalid.
I am very concerned because:
the withdrawal has been pending for an unusually long time,
the casino is not providing meaningful assistance,
and their complaints contact appears unreachable.
I am requesting AskGamblers assistance in resolving this matter and helping me receive my withdrawal.
I have attached:
screenshots of the withdrawal status,
screenshots of the failed email delivery,
and any other evidence required.
Thank you for your help.
