Casoola Casino - Player's account has been closed.

On 24th of March 2026 I noticed that this particular casino has closed my account without any further notice with ramaining balance and active withdrawals. I reached out to them via email and I went through multiple verification processes. Still after 4 months they haven't completed the withdrawals and they respond with automated messages without providing any further information. This is unacceptable. I demand my remaining balance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila