Casoola Casino - Player's account has been closed.

On 24th of March 2026 I noticed that this particular casino has closed my account without any further notice with ramaining balance and active withdrawals. I reached out to them via email and I went through multiple verification processes. Still after 4 months they haven't completed the withdrawals and they respond with automated messages without providing any further information. This is unacceptable. I demand my remaining balance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

1. Mainly sports betting
2. Yes I contacted casino numerous times, they didn't explain the reason they closed my account, only automated replies that this decision is final.
3. Never claimed bonus, so accumulated winnings without bonus

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.