Casoola Casino - Player is denied cashback on deposits.

Casino states that as a vip member you receive cashback for deposits .

Recently deposited over 1300 dollars and lost and was told I dont qualify because I had previous wins ...this is false advertisement, already it makes me made that money we deposit has to be wagered 1 time before cashing out which os weird because you are forced to win to deposit but to be denied what ot specifically says is just wrong and false advertisement. It does not stay win loss for cashback it says deposits and I was denied

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casoola Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Shark514,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru