Casobet Casino - Player’s withdrawal request is delayed.

They keep telling me I will get an email from the team regarding my deposit for months now, no response

Dear eodioko82,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• When was the last time you were in contact with casino support and what did you discuss?
• Could you please explain when did you deposit in the casino?
• Did the deposit reach your player's balance?
• Kindly provide more details regarding your case.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear eodioko82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of eodioko82. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

Sorry for the late response. I have been away for a while now. To answer your questions,

1. I have been in contact with them almost every day of the week up until I made this complaint. They are telling me I will receive a mail from their team, and I have not gotten that till now.

2. My last deposit was on 1/31/25 at 4:19 AM, and the transaction ID is 679c4146974e0ed36ccf1503The amount was $50

3. My deposit was successful and i turned the $50 deposit into $139 (I have a screenshot)

4. So I want to withdraw, but they keep giving excuses. First it was that there was an error and I should try again; next time they said it was due to too many withdrawal requests that caused the failure; finally they told me I should wait for an email, which has never come. I confronted them with screenshots of other players calling their bookie a scam and they could not defend themselves; i also have screenshots of those

Dear eodioko82,

Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I sent to your mail earlier

Thank you very much, eodioko82, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Casobet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear eodioko82,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Casobet Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Ok. Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear eodioko82,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett