The player from Australia is facing delays in withdrawing funds from the casino after submitting a request for multiple withdrawals on 30/08/26. They received four payments totaling $36,000 but are still missing two $10,000 payments. Despite uploading the required documents and following up multiple times, they have experienced a 16-day wait without resolution.
Casiny Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
6d 17h 30m 17s
Casiny Casino
Safety Index 8.2 HighCase summary
Discussion
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Public
3 days ago
I have put in a withdrawal request on 30/08/26 (5x $10000, 1x $6000+), the requests took longer than usual to get approved, 1/09/26. I received 4 payments totalling up to $36000 (still missing the last 2 $10000 payments), however got an email regarding proof of payment documents and was told to disregard it by one of the support agents. I realised that there was a prompt under the verifications tab and have uploaded a copy of my bank statement for the past month. I have uploaded the document and I can see that it is verified on my profile, additionally I have sent an email regarding additional documents including my payslip. It has been more than 2 weeks (16 days to be exact) since the withdrawal request. I have been very patient and been waiting for updates but this is ridiculous. They keep telling me that the relevant team has received and are processing the documents but it has been 16 days since the request.
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6 hours ago
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6 hours ago
Dear ronnn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification in the past? Could you please clarify if your account requires further verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
