The player from Australia faced issues withdrawing $200 from the casino as attempts to withdraw to his card were rejected, and crypto options were not functional. He did not have an IBAN and struggled to provide a BIN number, leaving his funds inaccessible. The complaint was closed due to the player's lack of response to inquiries and requests for further information. No resolution was provided at that time, but the player could reopen the complaint if he chose to resume communication.
Casiny Casino - Player's balance is stuck with no payment options available.
Closed
Our verdict
Player stopped responding
Amount: A$200
Casiny Casino
Safety Index 8.2 HighCase summary
Discussion
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1 month ago
Trying to withdraw $200 from the site. Withdrawing to my card is rejected, crypto doesn't work, and I don't have an IBAN as it isn't used in Australia.
They keep asking for a BIN number from the bank, which doesn't actually identify my account. My $ appear to be stuck
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Crazyeight,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Have you reached out to customer support about the problem? Please post screenshots of your communication with the casino. Or you can send them to jean.s@casino.guru.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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4 weeks ago
Dear Crazyeight,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
