Casiny Casino - Player has winnings discrepancy in casino game.

Playing Le fisherman with the anti bet on, $0.6 nzd spins, spun in a feature and it went quiet well total winnings should have been around $60.00 nzd but when the feature finished and it went to the pages where it totals winnings it only paid out $11 nzd. Have had multiple coms with help desk but no resolution yet.

Here is the link to the feature replay

https://replay.hacksawgaming.com/?roundid=17001052313154&partner=5554&language=en-us&channel=mobile

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ForestBump,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please note that games in online casinos are programmed to continue running even if the connection between your device and the game provider’s server is interrupted. In such cases, the result displayed on your screen might differ from the one registered on the server. However, if two different outcomes exist, the valid result is always the one recorded on the casino’s server.

To better understand the situation and assist you further, could you please answer the following questions?

• Do I understand correctly that this issue occurred only once and with one specific game?
• Do you have any other video recordings or screenshots of the incident?
• Has this particular bet and its result appeared in your game history inthe Casino account?

Thank you very much in advance for your reply.

Best regards,

Petra