CasinoWinBig - Player’s withdrawal has been delayed.

Hello. I've fighted now over 5 weeks with winbig for my withdrawal. First the kyc-process took 2 weeks. They asked more documents than necessary. Even I have provided all the documents they won't pay. They have cancelled my withdrawal now about 7 times and with new excuse every time. When they have techical difficulties and some document is still needed or whatever reason.. I have sended about hundred e-mails and messages trough chat and complained about their actions but they won't pay. I have received four times message that the withdrawal is processed by their side and it's up to my payment provider to send the withdrawal but the money never comes. Last time the customer servicer said that I ASSURE you that it will be paid this time but no. I have asked zimpler customer service about the withdrawal everytime but they have not received any transaction request from Winbig. I'm sick and tired of their actions and nothing helps. I have made complaints now to pardee consulta and MGA but it may take a while to have their resbond.

Dear Nuts666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not received confirmation regarding successful withdrawal yet?

Have you accumulated your winnings with or without an active bonus?

Could you please advise when exactly you contacted the ADR? If you have contacted already Licensing Authority, we won’t interfere with their investigation.

Thank you very much in advance for your reply.

Best regards,

Kristina

None of my withdrawal attemps haven't succeed. I wagered the bonus money correctly that isn't the problem

I filled the adr complaint form about 4 days ago. I believe that it takes many weeks for them to resbond. If you can help me out somehow it would be wonderful.

After six weeks of waiting they finally paid the withdrawal.

Dear Nuts666,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru