The player from New Zealand requested a withdrawal two weeks ago, with one processed successfully but a subsequent bank card withdrawal not being completed. After being advised to switch to Skrill for the second withdrawal, she encountered further delays and remains frustrated as none of the withdrawal options are currently working.
CasinoVibes - Player's withdrawals are delayed.
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Waiting for Casino Guru to reply
6d 8h 31m 39s
CasinoVibes
Safety Index 8.6 HighCase summary
Discussion
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4 days ago
I made 2 x withdrawals on 14/05/26 the withdrawal through got processed but the withdrawal to my bank card didn’t so I made a complaint they got back to me said there’s a problem with that withdrawal method and told me to cancel it and withdraw through Skrill so I done that in the 23/05/26 and that was still taking time to process so I made a complaint on 28/05/26 and same thing with their reply, doesn’t seem right that if I had successfully withdrawn previously through Skrill and this time none of the options are working for withdrawal
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22 hours ago
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22 hours ago
Dear Mwyatt25,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Has the casino customer support specified when the issue with bank transfer or with Skrill should be resolved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
