CasinoVibes - Player’s withdrawal is missing.

I withdrew from Casinovibes according to them successfully, however the money did not arrive in the account and they promised to find out why this is the case, we have had a discussion which they have interrupted and stopped responding completely. I made a new ticket to which I received the answer "nothing has been resolved yet, please wait patiently".

If you need more email support, I can send it upon request.

It would be nice to know where my winnings have gone.

Amount: 1233.80

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Dear Blackychan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your withdrawal request?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean