The player from Germany is facing ongoing issues with Skrill withdrawals at Casinoly, where some requests are processed smoothly while others are canceled without explanation. He expresses concern that this inconsistency leads him to believe payouts are being intentionally delayed and seeks a thorough investigation into the matter.
Casinoly Casino - Player's withdrawals are repeatedly canceled.
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Casinoly Casino
Safety Index 8.6 HighCase summary
Discussion
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1 week ago
Translation
Dear Casino Guru Team,
I would like to file another complaint against Casinoly.
I am the player in the case where a bonus of around €9,000 has already been cancelled.
Now I have another problem: Since bank transfers are no longer an option for me as a payout method, I am forced to process my payouts via Skrill.
The following happens repeatedly: A Skrill withdrawal is processed and paid out without any problems. However, the next withdrawal from the same verified Skrill account is suddenly canceled without any apparent reason. I then have to request the withdrawal again and wait for it to be processed all over again.
This has happened repeatedly. This gives me the impression that the payouts are being deliberately delayed. I find it incomprehensible why identical payouts to the same verified Skrill account sometimes work and then are canceled shortly afterward without explanation.
I therefore request that Casino Guru investigate this matter and ask Casinoly for a concrete explanation as to why my Skrill withdrawals are repeatedly being canceled. Should there actually be technical or regulatory reasons for this, I expect a transparent and comprehensible explanation. Otherwise, it appears that time is being deliberately wasted and the payout of my winnings is being unnecessarily delayed.
Thank you for your support and I hope that this problem can also be resolved soon.
Automatic translation:
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5 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which payment methods are available in your account for withdrawals?
- Have you tried selecting a different payment method for your withdrawals besides Skrill, or is Skrill currently the only verified payment option available to you?
- When was the last time you successfully withdrew your winnings using Skrill?
- How long does it usually take for Skrill withdrawals to be processed and paid out at this casino, and how long after submitting a withdrawal request are the payments usually cancelled?
- Have you tried contacting the casino’s customer support to ask about the reason why your withdrawal requests are being repeatedly cancelled?
- How many pending withdrawal requests are currently in your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
