The player from Germany had been awaiting a withdrawal of his funds since 10.09.2025, experiencing nearly a month of delays. His issue was resolved after confirming that he was KYC verified and had previously made successful withdrawals without an active bonus. Following the resolution, he marked the complaint as resolved, indicating satisfaction with the outcome.
Casinoly Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Casinoly Casino
Safety Index:Very highCase summary
Discussion
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6 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
6 months ago
I am KYC Verified
I already got Money a few times
I dont have an active Bonus
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6 months ago
I am still waiting it has been nearly a month now and im tired of waiting any longer for my Money.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear GhostHenky,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
