Casinoly Casino - Player's account is inaccessible, and she seeks a refund of her deposit.

Nachdem ich ein Konto eröffnet habe und 35Eu eingezahlt habe, ist die Seite nicht mehr erreichbar! Ich möchte meine Einzahlung zurück!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error message you see when you try to log in to your casino account?
• Are you unable to access your account only, or is the entire casino website unavailable?
• Have you tried using a different browser or device, deleting your browser history, clearing your cookies and cache, and then accessing the website again to see whether the issue persists?
• Have you tried contacting the casino's customer support via email to ask whether they would consider refunding your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika