Casinoly Casino - Player claims that payment has been delayed.

Hallo,

ich habe heute 3000 eur versucht abzuheben. doch es hat nicht funktioniert, weil ein fehler erschien mit einem timer über 15 sekunden, die sich nach diese 15 sekunden automatisch schloss. Mit dem support ging es stunden lang hin und her und sie meinten ich muss 500 eur abheben jeden tag, aber auch das funktioniert nicht. Ich kann nicht mal 10 eur abheben. ich habe nur mit meinem geld sportwetten gespielt, keine bonis gar nichts.

Dear Isa58,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Eine Verifizierung ist nichz notwendig steht da. Und die im support meinen auch ich kann mein geld abheben. aber es funktioniert nicht und wenn ich das wieder bei support melde, schließen die meine chats!

Dear Isa58,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Isa58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.