The player from Slovenia faces difficulties in withdrawing his €50, as the casino rejects his attempts due to using a Revolut account. They advise him to use a bank transfer, which is claimed to be unavailable in his region, and now insist on withdrawing through e-wallets while requiring additional deposits, which he finds incorrect.
Casinochan - Player's withdrawal is being rejected.
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Waiting for Casino Guru to reply
6d 20h 57m 28s
Casinochan
Safety Index:HighCase summary
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5 hours ago
So i have tried withdrawing my 50 euro and it kept getting rejected and then i contacted support and they said becasue i use revolut account which is an eu bank and they said i should use other option and then the other option was 100 e bank transfer and it got declined becasue its not avaliable in my region which is a lie . and they say the only way to take money is by using e wallet but they keep on asking for aditional deposits with this method ….. they told me use other iban look my LT ACCOUNT IS MY PRIMARY ONE I DONT USE OTHER BANK ITS MY RIGHT AS EU CITIZEN TO USE ANY EU BANK …. and them asking me to withdraw by ewallets and make additional deposit is not correct
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3 hours ago
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3 hours ago
Dear jankajba,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore, this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Is there any alternative withdrawal method that would be suitable for you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
