HomeComplaintsCasinochan - Player's withdrawal is being rejected.

Casinochan - Player's withdrawal is being rejected.

Resolved
Our verdict

Case closed

Amount: €100

Casinochan
Safety Index 7.5 Above average

Case summary

The player from Slovenia faced difficulties in withdrawing his €50, as the casino rejected his attempts due to his use of a Revolut account. They advised him to use a bank transfer, which was claimed to be unavailable in his region, and then insisted on withdrawing through e-wallets while requiring additional deposits, which he found incorrect. The issue was resolved by confirming that the player received the withdrawal.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 09 Dec 2025 | Resolved : 15 Dec 2025
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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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This post has been made private by Casino Guru, as requested by the player.

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7 months ago
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