Casino2021Bet - Player’s struggling to access their account.

Dear Slayer81,

Thank you very much for submitting your complaint. I’m sorry to hear about your complaint. Could you please advise if your account was successfully verified before it got blocked? Have you been asked to provide any personal documents to complete the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela, thanks for your interest in my complaint.

No, my account wasn't verified.

Was never asked to upload any documents.

They simply blocked access to my account claiming that they were updating their platform which turned to be false as my account is still blocked more than a month since our last communication.

Thank you very much, Slayer81, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Slayer81,

I looked at your complaint and will do my best to help you. I would like to invite Casino2021Bet into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Casino2021Bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.