The player from Japan had his winnings confiscated by an online casino due to allegations of opposite betting in live baccarat. He had demanded a full refund of his winnings. We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player's bonus funds were confiscated in error. The casino had restored the bonus funds to the player's account. However, the player had expressed concerns about further complications with the casino and had requested our assistance until the bonus was cleared and the funds were transferred to his wallet. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds. We then had marked the complaint as 'resolved'.
Casino-X - Player's winnings have been confiscated.
Resolved
Our verdict
Case closed
Amount: 8,555 USD₮
Casino-X
Safety Index 3.5 LowCase summary
Discussion
