Casino-X - Player’s deposit has been delayed.

One week ago, I completed a transfer of ¥50,000 via online banking, but it has yet to reflect in my account. The support team keeps repeating the same thing every day, and there is no progress being made.

Dear snomurawl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

A month ago, the provider's support also said the same thing. I have no idea why that would happen.

Is it my fault? Or is it the casino's fault? I don't even know. I think the support has contacted the provider. I have no way to contact the provider myself, so I will wait. Thank you for your trouble. I'm relieved that you listened to my story. Thank you.

Do I understand correctly that you contacted your bank regarding the lost deposit? Have they specified how long the investigation would take? If you have any communication with your payment provider, please forward it to me at veronika.l@casino.guru. Thank you.

Dear snomurawl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.