The player from Italy faces a login issue after registering with SPID, verifying his email, and successfully withdrawing €300 with PayPal. Despite requesting a password reset, he is still unable to access his account.
CASINO VINCITU - Player is locked out of his account.
Opened
Current status
Waiting for Casino Guru to reply
6d 9h 37m 34s
CASINO VINCITU
Safety Index 9.0 Very highCase summary
Discussion
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Public
2 days ago
Translation
After registering with SPID, verification email, deposit with PayPal and withdrawal of 300 with PayPal, now it doesn't let me log in. I also requested a forgotten password, I received an email but it doesn't let me log in.
Automatic translation:
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16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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16 hours ago
Dear Mimmo619,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.
- Did you pass the verification before this?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding problems logging in to your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
