The player from Italy was blocked from accessing the Casino Saint-Vincent, despite having had no previous issues with deposits or withdrawals. With a significant amount remaining in his gaming account after recent wins, he was concerned and sought clarification on the situation. The issue was resolved promptly by the Casino team, and the player confirmed that the problem had been addressed satisfactorily. The complaint was marked as 'resolved' in our system, and the player was encouraged to reach out for future assistance if needed.
Casino Saint-Vincent - Player's account has been closed unexpectedly.
Resolved
Our verdict
Case closed
Amount: ??
Casino Saint-Vincent
Safety Index:HighCase summary
Discussion
Public
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1 year ago
Translation
Good morning, I have been playing at the Saint Vincent online casino for many months, and I must admit that I've never had problems either with deposits or withdrawals. Unfortunately, today 01/25 I can't access the site. It says that I have been blocked, and having a significant amount in my gaming account after some wins is quite worrying. Could you please tell me what might have happened? Thank you very much.
Automatic translation:
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1 year ago
Dear Giordasalvo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- How much is the exact amount currently being withheld in your gaming account?
- If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
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1 year ago
Translation
Good morning, the problem was solved promptly by the Casino team, thank you for your kind reply. Kind regards
Automatic translation:
Public
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12 months ago
Dear Giordasalvo,
Great news 🤩 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
