The player from New York received an email claiming she was entitled to a 20% bonus, but upon contacting live chat, she was informed that the bonus did not apply to her. She felt misled and accused the casino of fraudulent practices regarding their bonus offerings. The Complaints Team acknowledged her concerns but clarified that they could not intervene in bonus eligibility decisions or investigate promotional term changes. As there was no further action that could be taken, the complaint was closed.
Casino Orca - Player feels deceived by casino's bonus claim.
Closed
Our verdict
Other
Amount: $6
Casino Orca
Safety Index:HighCase summary
Discussion
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10 months ago
received an email stating that I am entitled to a 20% bonus and that I need to enter the live chat to claim it. When I spoke to them, to my surprise, they told me the bonus doesn't actually apply to me. In short, they are liars, even when it comes to the bonuses they supposedly offer. Avoid them—this is fraud and deceptio
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10 months ago
Dear borrowliloo,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further, and we cannot compel casinos to provide specific bonuses to you.
Please let me know if there is anything else I can help you with; otherwise, I will be forced to close this complaint. Thank you for your understanding.
Best regards
Veronika
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10 months ago
Helli i am not couplent because i want to get the money i complaint because the are lier and They trick their players into a trap. They change their policies however they want, to the detriment of the player. And that's what I want to emphasize.
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10 months ago
Dear borrowliloo,
Thank you for the follow-up.
We understand that your main concern is not about receiving the bonus itself but rather about the way the situation was handled and how it made you feel. We appreciate you taking the time to share your experience, and we acknowledge your frustration.
While we are not able to intervene in bonus eligibility decisions made by casinos or investigate changes to their promotional terms, we do publish reviews and collect feedback like yours to help other players make informed decisions.
As there is no further action we can take in this case, we will now proceed to close the complaint.
Thank you once again for raising your concerns.
Best regards,
Veronika
