Casino Lab - Player's withdrawal is delayed.

Hello, could you help me because in the beginning withdrawal was 3 days for small amount but today is 1500 euros and I m waiting since 3 weeks and always the same answer, we will check or you have to be patient, delayed payment.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Casino Lab. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• Could you please share a screenshot of your withdrawal request? 
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Natalia,

Thank you for your email and your help. Please see below my answer :

Could you please share a screenshot of your withdrawal request : see in attachment

Have you made any successful withdrawals before?  : yes I confirm

Could you please confirm that you have passed the KYC verification? No verification at the moment

Have you accumul

ated your winnings with or without an active bonus? : without bonus

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Thank you very much for your cooperation, dear player. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rebeccaremus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila