Casino Lab - Player’s withdrawal has been delayed and restricted.

I am submitting a formal complaint regarding CasinoLab and the withholding of my funds.

CasinoLab currently owes me £7,319 in outstanding withdrawals. I had previously been able to withdraw larger amounts from my account, however my account status was later changed and my withdrawal limits were suddenly reduced to £500.

Since this happened, CasinoLab have either delayed, restricted, or refused further withdrawals, and I am now unable to access the remaining funds owed to me.

I believe this treatment is unfair and extremely concerning, particularly as the restrictions appeared after I began withdrawing larger amounts from my balance.

I have already successfully withdrawn some money previously, which confirms the winnings and account balance were accepted by CasinoLab at the time. Despite this, the remaining balance continues to be withheld.

I would appreciate your assistance in investigating this matter and helping recover the remaining £7,319 owed to me I would like the full amount withdrawn as soon as possible

I can provide screenshots of:

My current balance

Withdrawal history

Emails and chat conversations with CasinoLab

Thank you for your time and assistance.

Kind regards,

Luke ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Lab.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your account?
• What account status change are we talking about? How were you notified about the change?
• Did you achieve your current balance with the help of a bonus?
• When was the last time a payout was processed?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas